Onze ICT-dienst: YourConnection (2023)

FAQs

Why am I losing internet connection? ›

If you're too far from your router, your internet may cut in and out as Wi-Fi signals struggle to reach your device. Obstructions between your device and router may also cause intermittent disconnections. Pay attention to your device's Wi-Fi signal meter to see where your Wi-Fi signal gets weak and disconnects.

Modem Needs to Be Reset

Often, your Internet is disconnecting repeatedly because the modem is having trouble communicating with your device. This can happen if there was a power outage or a power surge, among other reasons. To resolve this issue, all you have to do is reset your modem.

There could be a number of factors that affect your internet connection. First, and most likely, is problems with your equipment. Restarting your modem/router should resolve the issue. Other reasons why your internet may keep going out include inadequate speeds, network congestion and inclement weather.

If your Internet keeps disconnecting for a few seconds, it may be interference from other wireless signals or wireless networks. To get rid of this issue, change your wireless channel to channel 9 or more by checking the router's manual for detailed instructions.

Check for Physical Connectivity Issues

Sometimes internet connection may fail due to simple things like a loose or unplugged network cable, modem, or router. If you're on a wireless network, your computer's wireless network interface card might be turned off.

Every device you connect to a network consumes bandwidth. As the number of devices increases, the bandwidth available for your already connected devices decreases. Another reason for slow internet on laptops could be the burden on network resources put on by other devices, including the phone you're comparing to.

Reduced Internet Speeds and Performance

As mentioned before, reduced connection speeds and poor performance are key signs that your modem is starting to have problems. This can be your first warning sign that you need to get a new modem before you are left without internet connectivity due to your modem failing.

How do you resolve when the router is disconnected or having issues? ›

If your connection keeps dropping or runs very slowly, there are chances that you have a damaged cable. If there is a tear on your cable, it can break down the internal wire connection and can cause a short circuit. If you find a bent cable, try straightening it with your hands.

Depending on the age and health of your router, a reboot should be done anywhere from monthly to daily. This is sometimes called a “power-cycle.” Rebooting your router cleans out the device's short-term memory (also called “cache”) to keep it running more smoothly.

Router age

Many experts suggest that if you don't use that many smart devices around your home, you can probably get away with replacing your router every five years.

Loose or broken cables are one of the main reasons you can see a frequent drop in your internet connection. A lot of internet issues arise from cables connected to your router and modem. When you have old or broken cables, the equipment may not give consistent performance and an optimal internet experience.

The health of your computer can affect your Internet connection. Spyware and viruses can definitely cause problems, but your Internet connection speed can also be affected by add-on programs, the amount of memory the computer has, hard disk space and condition, and the programs that are running.

Differences in hardware: If you're both on a Wi-Fi connection, know that phones and tablets typically have less sophisticated Wi-Fi antennae than larger devices like laptops. This difference may negatively impact your phone's Wi-Fi speed, especially in areas of high interference on the 2.4 Ghz Wi-fi frequency.

What are the signs that I need a new modem? ›

Typically, you should look to upgrade or replace your cable modem every two to four years. Newer cable modem technology, such as DOCSIS 3.1, can have a variety of improvements, including faster download speeds, faster uplink speeds, enhanced streaming capabilities, DOCSIS 3.1 capabilities and more.

Generally, we recommend you upgrade to a new router every three to four years. That accounts for how often people typically upgrade devices like smartphones (every two years) and computers (every three to four years).

Cable/DSL Modems

Leave it unplugged for at least 10 seconds before plugging it back in. Give the modem a few minutes to run through its self-checks and reconnect to the internet. When the internet connectivity light on the front of the modem comes on, you can plug in the router and turn your computer back on.

A router reboot can fix certain Internet connectivity issues, from no Internet connectivity to slow wireless connections, and should be one of your first troubleshooting steps in a home or consumer environment. It's also a good security practice to reboot the router every once in a while.”

An Ethernet cable may slow your connection if it's the wrong type. For example, never use a CAT 5 cable if your internet connection is 200 Mbps or faster. A damaged Ethernet cable can also slow your connection. A broken clip, for example, prevents the contacts from making a full connection in the port.

The ipconfig command

On a Windows computer, use the following information to release and renew your IP address: Go to "Start > Run" and type " cmd " (no quotes), then select "OK" Type " ipconfig /release " (no quotes) and press "Enter" Once the prompt returns, type " ipconfig /renew " (no quotes), then hit "Enter,"

Pull the power cord and the ethernet cable from the back of the modem and wait 30 seconds. After 30 seconds, plug back in the ethernet cable and power cord. Wait for the modem to go through its startup procedure. If you have a wireless router, unplug your router's power cord and ethernet cable and wait 30 seconds.

To test your Ethernet cable, start by plugging it in and waiting for a sign of connectivity. Most devices will have a light that comes on when the ethernet cable is plugged in and will show green for a good connection and yellow or red for a bad one.

How do I test my Ethernet connection? ›

Follow the Ethernet cable from your computer to the device where it terminates -- such as a hub, router or switch -- and check the status lights on the device. A solid green light usually means a good connection, while a flashing green light, or amber light, indicates that there's a problem.

Go to the back of your computer. Look for a solid orange or green light next to the blue network cable. It will be lit if the network port is active.

Does your modem keep resetting? It could be because of multiple reasons including buggy firmware, loose cable connection, overheating, or other connectivity issues. Knowing WHY it resets can help you troubleshoot the problem and find a proper solution.

A blinking light means you are having difficulty connecting to the internet. Ensure all telephone cable connections are tight and secure and reboot the modem and router (if applicable). POWER: A solid green light indicates the unit is properly connected to power. A blinking red light indicates a possible modem failure.

This is sometimes called a “power-cycle.” Rebooting your router cleans out the device's short-term memory (also called “cache”) to keep it running more smoothly. It also allows the router to re-select the least crowded channel for each frequency, which means a stronger connection to your devices.

If your wireless devices are regularly disconnecting from your WiFi network, a weak WiFi signal might be causing connectivity issues, or there might be a problem with your WiFi network name (also called SSID).

If you run into the “ERR_CONNECTION_RESET” error, it means that your browser can't establish a connection to the remote server. In most cases, it's due to a misconfiguration in your internet settings or something else that's blocking the connection.

It's generally a good rule of thumb to reboot the main router and modem every couple of months. As mentioned previously, a router reboot can fix your connectivity issues— from having no connectivity at all to getting bogged down by a slow connection.

On some level, the answer will depend on how often you run into issues. If you already find yourself needing to reset once or twice a week, it might be helpful to go ahead and proactively automate that process. If you only have to reboot once every few months, you can probably skip it for now.

What should be flashing on modem? ›

If the light is blinking green, data is being transmitted or received at 100 Mbps. If the light is on and yellow, the port has detected link with a 10 Mbps device. If the light is blinking yellow, data is being transmitted or received at 10 Mbps. If the light is off, no link is detected on that port.

When you take a quick gander at your modem/router, check that all the lights in use are green. It's normal for your link light, WAN light, and Ethernet lights to blink—this shows that they're all working hard.

A modem is a box that connects your home network to your internet service provider, or ISP. A router is a box that lets all of your wired and wireless devices use that internet connection at once and allows them to talk to one another directly.

When you turn something off and back on, you reboot it, whether it's a phone, computer or router. For a router to be successfully rebooted, it must be completely disconnected from its power source, whether it's coming from the wall, and internal battery or both.

When you restart your modem, it can fix some Internet connection problems, occasionally improve slow connections, and resolve common wireless issues. To reboot a modem: Unplug the power and Ethernet cables from the modem. Some modems have backup batteries that need to be removed too.

A reset restores your modem to its factory default settings. It will also erase any customized settings you may have changed, including static IP address setup, DNS, personalized password, WiFi settings, routing and DHCP settings.